Customer Testimonials
Just purchased an X5 yesterday. I worked with Ash Alce. Highly recommend him, and I elected to purchase primarily because of his integrity, his willingness to make recommendations, the time he spent with me, and the extra effort he put forth. Very smooth transaction, and having purchased many cars in my lifetime, found him to be a genuine guy that wasn't pushy or salesy (which is hard to find these days).
I had a positive experience with having my vehicle serviced. My advisor Mark Perez was very thorough and professional. He was keen on getting all of my concerns resolved. He’s definitely an asset to the company.
Maria Lizardi Service Advisor is exceptional. Her customer support goes above and beyond!
Awesome experience Everyone is professional at their jobs
We have leased and bought cars from this dealer for at least 15 years. They are always helpful and efficient.
Up to expectations
This is my third purchase with them and each time has been a five star experience.
The service department installed 3 tires at a competitive price and did a good job.
Quick and Efficient for my first full service of my car
I had a great experience at BMW. The service team replaced the recalled parts promptly and professionally, and my adviser kept me informed throughout the process. I appreciate their excellent service.
Exceptional customer service
dave salesman great... dealership great
Ended up leaving the car for a day - for an oil change. Extra day for a recall - but there was an opportunity missed to evaluate that months in advance. Service quality great but very slow for what was done.
Good purchase experience. Still waiting to hear back on window tint issue.
Great communication, quick service.
Will is the most expert and courteous customer service agent!
Sales representative very professional and a nice person
They were fast, efficient and honest. Simple and easy transaction. No pressure, no overselling. Nice
Terrible, terrible experience! Went in for an oil change, asked them to look at a funny noise coming from front wheel. They charged me $250 to look into it, and came back with an estimated $17,000 in repairs. They wanted to charge me for a software upgrade to help them determine the cause ($800), and this is only a 2018 X3. Then, if the software said the issue was the transfer case, they said we could try to do a service on it to see if that fixes it (2,000). If not the transfer case needed to be replaced. Total $17,000. I googled it and outside ... Read More Google - Nov 10, 2026
Worked with Chad. He has been always good to work with on my last three purchases. He’s honest and up front with you.
Worked with Chad and Hunter. Both were easy to work with and Hunter was an active participant to help get the deal done. Would highly recommend working with either of them again. I will be back on our next purchase.
I had a great experience buying my car from this dealership. Ash, our salesman, was prompt, professional, and knowledgeable about the vehicles I was considering. The transaction was easy, and the negotiation went smoothly. I’d be happy to return for a future purchase.
Professional and friendly
Overall the service was good. The loaner car was also good. The technician told me there were some pieces missing and couldn't explain why. It lead me to believe that when I purchased the car these parts weren't there. Which makes me wonder what other issues are ther.
They don’t know what customer service is. Not impressed at all and tried to upsell repairs by tripling the price
As long as Carlos Munoz is my service provider, I will be back to get more cars from BMW. He’s the only reason I buy BMW’s. Very happy with the service.
William is exceptional in his people skills and very knowledgeable in how to service your BMW.
As always, my SA Maria was excellent for this visit. I brought our X3 in for an oil change, the starter recall and for a noise the car was making very intermittently under many different situations. There seemed to be no rhyme or reason as to when the noise would happen (even once when the car was just shut off). We were able to catch the noise on video which I emailed to Maria who showed the shop foreman. He wasn’t sure what it could be but was think perhaps the A/C Expansion Valve. They kept the car ... Read More DealerRater - Nov 8, 2026
Incredible experience here at BMW of Sarasota. It was the fastest deal I’ve ever done. David Gor is a gentlemen and a scholar. Request him!!!
Service was very slow. It was difficult to get a human on the phone and took a long time for call backs. I'm also disappointed in BMW in general as a major part failed at 55,000 miles and I received minimal financial help for what I believe to be a failed part, others across social media have had a similar failure.
Always the best service. Thank you so much again.
All staff is very nice and professional. I love my BMW. Thinking about getting another one if they give my very good price.
Cameron is always very helpful and is able to get me in and out fairly quickly since I wait. Diagnosed the problem and offered solutions!
⭐⭐⭐⭐⭐
I had an absolutely wonderful experience purchasing from BMW of Sarasota, thanks to Khalil!
From our very first conversation, Khalil was professional, personable, knowledgeable, and genuinely enjoyable to work with. He made what can be a stressful process feel comfortable and exciting. I never felt pressured, and I appreciated his patience, transparency, and willingness to work with me to make the deal happen.
What stood out most was his approach. Khalil understands that buying a BMW isn't just about purchasing a vehicle; it's about the entire experience. He delivered exactly that!
I absolutely LOVE my new ride, and ... Read More Google - Nov 7, 2026
Found and fix problem. Labor charge feels much higher than it should be. Labor charge to change 2 hoses was much higher than it should have been. However happy the problem was fixed.
Kyle, together with his manager,Josh, turned a potentially bad situation into a very positive one. I was very happy with the attention to detail so that all issues were addressed and resolved
No Brooke and company did everything possible to make my experience seamless. This is obnoxious
Disappointing that buying a 85k car and dealer does not remove glue off windows from sticker before leaving lot. From someone who has owned mercedes bmw many times before. I believe this is not how the ultimate driving machine experience should be. Bert smith had our car in private room with a big red bow. And now my parents have to go back a third time for their detailing but cant roll down rear window on their first BMW. I feel bad not telling them to go to bert smith in st pete instead. They deserve better.
Super easy to work with very professional in and out pleasure doing business with them
Not happy with the ongoing pressure of the dealership adding extra fees on the purchase of my used 430i. Was suppose to get a second key in one week. Got a text message from my salesman, oops, the new key came in and was mailed to someone else. I have been an owner of many BMW models. I won’t be back at BMW Sarasota.
Very efficient,helpful with the X3 oil change and side mirrors problem Professional by explaining problems and repair requirements and recommendations and costs
Provided great customer service, attention to details and service was great and efficient. My service advisor was great!
They are fast efficient and done with quality customer service in mind overall a 10/10
Service was fine, Firsr dealing with Bill, good encounter Lack of snickerdoodle cookies was a disappointment though.
The Sarasota BMW service department and my individual service representative Kyle were both very professional and able to meet my service needs. The appointment for service was to my liking, the staff at the front desk anticipated my arrival and needs , service was performed in a timely manner my final bill was as estimated and the car was washed just before delivery. Very happy customer.
Great service, communication and overall customer experience from Mr. Muñoz and the BMW of Sarasota team.
Great customer service Great communication and went above and beyond Considerate and thoughtful of my time
Great response time in getting my car ready Kyle was great to work with Thanks
5 Dealership does a good job overall Happy with them that all I have goodbye
This is my second purchase from BMW Sarasota within the last two years. Chad Allard was my salesperson, and the complete sales process could not have been better. From locating the vehicle to delivery!
Professional, accommodating and great service. I like working with Cameron; he's a great advisor who is professional, accommodating, and knowledgeable, and he is compassionate towards his clients, and overall, I'm very pleased to work with him.
Waited at mall for his call. At 5:00 we called, he was gone. Ubered home w no car. They did deliver car next day but poor communication.
Kyle was the best service rep I have dealt with here. Polite, friendly, interested in my concerns without the condescending attitude of Dereck.
We appreciate everyone who helped us with buying a car for our family. We hope to be a customer again soon!!!
Serviced my X3 and completed work under warranty and provided loaner car during the process
I am extremely disappointed with my recent experiences with this service department. Just last week, I waited 3 hours for an oil change, only to discover afterward that the routine checks were completed, but the oil change itself was completely forgotten.
When I returned regarding the oil change, the issues only compounded. The dealership refused to work with me over a minor $200 price difference for replacing all tires, and their team failed to do basic due diligence. No one checked or asked if I had a tire and wheel protection package before replacing the tires. Because the work was performed before ... Read More Google - Oct 27, 2026
We have been with BMW for about 20 years now and have loved the experience.
Had a great experience at Sarasota BMW. Bobby Roulhac spent a great deal of time with us, made himself available on little notice, was knowledgeable with the BMW products and he was very professional. The Tech Genius was very thorough in his explanation of the technology on our new BMW.
Rayquan is the best service advisor I ever dealt with was able to get me In-N-Out quick as possible communication throughout the service was amazing if you ever have any service inquiries Ray Quan is the one to go to
Made a noon appointment for oil change - waited for vehicle as I figured with an appointment it wouldn’t be more than an hour - I was told numerous times that the vehicle was either almost ready or finished and waiting on paperwork. Car finally finished at 3 15 and my rep said I assume you don’t want to wait for car wash?! Was very disappointed
Kyle is very knowledgeable and professional. Lobby is full of goodies to eat but the seating is uncomfortable and without tables
Way to expensive
Kyle was a good communicator and answered all of my questions. the service was completed when promised. Thank you.
I came in for an oil change. It was fast and esay. Will come again.
It was great It was an easy experience with great customer service. I enjoyed the refreshments and comfortable seating while I waited.
Took 2 1/2 hours for an oil change and I skipped the car wash. Wait time was more than it should have been.
The staff was very attentive and helpful. They went above and beyond to facilitate my purchase.
Very positive experience with Mark Perez (service advisor) and thorough inspection of our car...we just moved to Sarasota...so we didn't buy our car from this dealer, but we were still given excellent service.
Great customer service from Carlos and his team. They were very polite, helpful, and efficient! and
**An Outstanding Car-Buying Experience — Tim Cady at BMW of Sarasota**
I've purchased quite a few vehicles over the years, and I can say without hesitation that **Tim Cady is the best automotive salesperson I've ever had the pleasure of working with.
From beginning to end, Tim delivered an exceptional experience. His professionalism, product knowledge, attention to detail, and genuine commitment to customer satisfaction set him apart from anyone I've dealt with in the automotive industry.
What impressed me most was that Tim wasn't simply focused on selling me a car. He was focused on building a ... Read More DealerRater - Oct 20, 2026
I had a wonderful experience purchasing both my vehicles! The team provided exceptional customer service and made me feel valued and supported throughout the entire process. They took the time to answer my questions, explain my options, and help me feel confident in my decision. Their professionalism, patience, and willingness to go the extra mile made the experience smooth and enjoyable. I truly appreciate all their assistance and highly recommend this dealership to anyone looking for a vehicle and outstanding customer care!
Had an appointment to pick up a new car at 9 am and it wasn’t ready till 1040. Now have to bring car back for service the next days
Service was great. Andrew was very helpful. Bella was very nice to us as well.
Arrived at 11:15 for an oil change. Service person asked for key fob to identify vehicle and owner. Wife's name came up, so he manually added my name and mobile. My name is on the sales paperwork. Around three hours later, an Asst service leader came into lounge calling my wife's name. I responded I was the owner. Service leader advised the car was not serviced because they did not know who the owner was. The key fob was reporting vehicle is owned by the dealership. (We bought car from this dealership a year earlier paying cash along with ... Read More Google - Oct 19, 2026
Great. Cameron was very helpful. Cameron helped us each time and went the extra mile. I'm glad I found him.
Appointment was timely and tech support is working to resolve software hardware issue with follow up appointment. Kyle also resolved other minor issue after appointment
Will and the team at BMW quickly diagnosed the vehicle issue and resolved it. Excellent work!
Easy to get an appointment, like that the mechanic does a virtual tour of the car.
The staff was responsive and straight forward which made buying easy! Tim Cady was professional and honest which is hard to find these days.
Kyle was very courteous and explained everything to me about the service that was going to be done. He asked if I had any questions or concerns. I did not. Service was completed in a very reasonable amount of time. Happy about that I would recommend BMW to all of my friends and To ask for Kyle to be their service agent.
Great service advisor with professional knowledge of the issues I asked about. Problems were solved on timely manner to my high satisfaction.
Great selection and great customer service. Good selection and knowledgeable salespeople. Second car we’ve bought from them.
Dealership is always clean,all the employees are friendly and courteous. Everyone offers to help.
Cameron is a huge help! Always on point! Don’t hesitate to seek out Cameron for professional Service Appointments.