Customer Testimonials
Car and owner were taken care of very well. Had scheduled maintenance completed. Really appreciate the video inspection the mechanic prepares.
Andrew kept me informed and handled everything very professionally. Lots of work to be done and was done well. The car handles like it did when it was new.
Things went wrong but andrew handled everything professionally My car went it for a simple diagnoses and came out undriveble but Andrew was able to help out and get it back in quickly and get it in working condition.
Christian deserves a pay raise for going above and beyond I will be back soon
Christian deserves a pay raise for going above and beyond I will be back soon
Carlos always provides excellent service. Highly recommend him. He is the guy to go to for all your BMW service needs.
Repair was done well. Car drives like new. Thought I'd get a loaner not a rental. Repair was costly but better than buying another car.
Repair was done well. Car drives like new. Thought I'd get a loaner not a rental. Repair was costly but better than buying another car.
Kehan and staff were very professional and made sure our experience was a good one. They were all very helpful.
The process was easy. Dropped off my car the night before. Received a call the car was finished. Picked up my car. 😎Wil was friendly, informative, and very helpful. In fact everyone I dealt with at the dealership was friendly and helpful. Thanks for making it a simple and easy experience. I will be back.
Marino took great care of us. We live in VA, but would definitely return to Sarasota for a next purchase.
My experience with BMW of Sarasota was remarkably satisfying. I was not pressured into a sale but was listened to and time was taken to provide me with my requests and fairly close the deal. My Client Advisor, Bobby Roulhac went above & beyond to help me through the deal and followed up to be sure I was completely satisfied. I would feel comfortable sending friends & family his way. I also had the pleasure of meeting the General Sales Leader, Mario Picone who also reinforced the commitment to support in any way if needed.
All good Helpful advisors , comfortable waiting area Very happy that I have this dealer for service
Great experience overall! Rahul was able to work with me to get to a price I felt comfortable with, and I really appreciated his willingness to make the deal happen. Jonatan was excellent with communication, kept me updated throughout the process, explained everything clearly, and even delivered the car to my home. The entire experience was smooth and hassle-free. Thank you both!
Fast and honest and explained all price quotes. They even called me an uber when they didn’t have a loaner.
Needed a part replaced, wrong part was ordered but Andrew made sure I was put in a loaner and kept me informed about my car.
Derek Thomas was great to work with. The techs took care of a couple of warranty issues in a timely manner. Would definitely recommend BMW of Sarasota for your warranty and service needs.
Kyle was very responsive and helpful with our service needs. We had a great overall experience in working with him.
Christian made such a positive experience! He was friendly, efficient and helpful. I appreciated his honest and ethical approach and found him to be a great representative for BMW of Sarasota
Carlos is a great person to do business with and count on. He’s always pleasant and does everything he can to fix any issurs
Performed required MX and resolved several issues I was having, so far. They finished the work quickly and were very professional. I am satisfied with the care I received so far.
Good communication. Car was down within estimated time give at check in. Fair pricing and helped answer questions as needed.
Outstanding and professional service. Made me feel very comfortable. And explained everything in a very positive way
Andrew provided great service as I have come to expect each time that I visit BMW of Sarasota or service.
Kehan was attentive and respectful during the entire process. He made the everything go much smoother with his approach to customer service.
The salesman was good, but it took me 4 hrs to buy a car. That’s way too long. The salesman said the people washing and detailing the car were backed up. I would have rather left with a dirty car and paid for it to be cleaned myself than waited 3 hrs for that. If the dealership knows they are going to be busy on a Saturday, they should hire more people to work in the car wash. The long wait is unacceptable for a luxury car dealership. I doubt it would take 4 hrs to buy a Chevrolet or a Kia.
Osman took ownership of our issue and engaged with management to resolve. He handled our concerns with empathy and professionalism. He was quite knowleledgeable about the product line and made our transaction proceed flawlessly. I appreciate Osman's devotion to the customer and has contributed greatly towards retaining me as a loyal customer of BMW of Sarasota.
on time and kept me informed of what was going on. on time and kept me informed of what was going on.
Carlos always takes care of all my service needs. He's honest, kind, and reliable! Thank you Carlos, and BMW of Sarasota!
The interest of the customer is not considered. Nonchalant attitudes given. Im very disappointed for sure
Bill Dismer is my service advisor and I must say outstanding in his job! Kind & thorough! I had a recall service and maintenance appointment. This was performed while I waited ~ not too lengthy and was informed of all steps by Bill. No scary upselling tactics whatsoever and I appreciate that so much!! I'll definitely be back!!
Osman Sir provided one of the best dealership experiences we’ve ever had. From the moment we arrived at BMW of Sarasota, he was incredibly welcoming, professional, and genuinely kind. He took the time to explain the differences between the various BMW models, answered all of our questions without rushing us, and even showed us different color options to help us visualize what we wanted.
What stood out the most was that he never pressured us into making a purchase. Instead, he focused on making sure we were informed and comfortable, which made the entire experience completely stress-free. His knowledge, ... Read More Google - Jun 27, 2026
Ash was amazing! He really focused on our needs and paid attention to details.
Maria is an excellent service advisor. The waiting area for customers is very nice. Snacks and phone charger available.
Even with a time consuming repair, expecting to be finished next day, it was repaired before the end of the day! Loaner car experience was great too. Thanks, Maria!
Maria was great. Her communication to me was excellent. Maria is a pleasure to work with! Thank you Maria for all your hard work and your follow up!!
I am writing to express my disappointment with the customer service I recently received from your service department.
I needed immediate assistance and left several messages for Brooke, our assigned service representative. I later learned that she was out of town. Unfortunately, she failed to notify the reception staff of her absence or arrange for another service representative to handle her customers' calls. As a result, my calls went unanswered at a time when I needed prompt assistance.
My BMW displayed a warning indicating that the front brake pads required replacement. During the inspection, I was also informed that the ... Read More DealerRater - Jun 27, 2026
Sorry but I’ve had BMW for years and different states this was my 2 nd time and I’m not impressed it is the worse one I’ve ever been to it is a zoo and not clean and nice like most luxury car dealership I’m hoping they get better we took 2 in and we were there from 10am til 5 pm it was a long long day! Bill was the gentleman we used to set up the services he was great but there had to be a problem with the staff in the garage because that is too long ... Read More Google - Jun 26, 2026
Great to work with! Personable, responsive, excellent follow up. Always a pleasure doing business with this dealership!
Prompt attention and good communication during the service. I have 2 vehicles I get serviced here!
Good service
Easy process to check in at service department…they kept me well informed. Brook was very helpful!
Everything was great. Really appricate the speed of taking care of the tire replacment and oil change.
Service was great and Maria did excellent with good communication. It takes too long to get an appointment with a car rental. Two or three weeks. Just a heads up for the management of the service department! This was for a brake recall and oil change.
My experience at BMW of Sarasota was good overall, and the staff was professional and courteous. Chad met me when I arrived from Miami, showed me the vehicle, and the car was in the excellent condition I expected.
There were two things that kept this from being a five-star experience.
First, I was disappointed that BMW of Sarasota would not accept financing from BCU (Baxter) Credit Union. BCU has financed my home, my vehicles, and other loans, and it's a well-established financial institution. Because they wouldn't accept my lender, I had to apply through one of the dealership'... Read More Google - Jun 25, 2026
Very good I had a dead battery. They fixed it right away. Maria was very helpful. Thank you all so much.
Super friendly, helpful and customer minded. Cameron goes the extra mile to get the vehicle's repairs quickly while having cost in mind.
Christian very nice . Fast, friendly, and professional service. My oil change was completed on time, and the staff was very courteous. Highly recommend
BMW of Sarasota and Brooke in particular did an excellent job repairing my X6 and dealing with my insurance company after my recent mishap. Could not be more appreciative of her help and customer service. TY!
Bobby was very helpful and not pushy. He made the experience very enjoyable and smooth
I appreciate the speed of the recovery for my car. I was in 9 am and out at 1 pm with 4 new tires, a recall, and an idea of where the car's life expectancy was at.
We had a great experience with Jonatan and Hassan. We purchased the car without seeing it and they made it very easy.
Derek did a great job getting my car in and out for service. He explained the details and the costs to complete.
I hate the whole car buying process except for the end result (the car). This dealership was straight forward, gave me a great price via email and when I went to collect the car they did not try to nickel and dime into other half a dozen other things or change the price that brought me to the dealership. In addition The appointment to pickup the car was at 5PM we were late and arrived at 5:25PM. We completed the whole process including the transfer and application of a plate in less than an hour. I have been buying cars ... Read More DealerRater - Jun 24, 2026
The entire experience was amazing!!! The team was terrific. Thank you to Marcus and Tammy.
The dealership is professional, and everyone is very friendly. It just took a long time for service to be completed. They also said they were going to wash my car. They didn't vacuum the inside at all.
Pretty good service advisor explained what was needed at the mileage, nice dealership as well
This is my 2nd car purchase from the dealer, I am satisfied with the dealer’s sale person and service managers.
Fast responses Fast response and Maria is promptly as always for help and advise Fast response and Maria is promptly as always for help and advise when needed
Overall good and mostly went as expected. Though disappointed they didn't rotate the tires which was included with the oil change special.
Efficient drop of my BMW car with drive in drop off. The service manager reviewed the list of services to be performed , so everyone was clear on what would be performed. Waiting area was comfortable with coffee , drinks and snacks. While waiting they texted me a video of my complimentary car inspection. The checkout and payment was quick with no surprises. The only improvements I would suggest is to speed up the service/repair portion of the process and to not charge for using a credit card so customers can collect points/miles.
Quick and easy to get through the process decent deal and plenty of extra perks
Luciano was absolutely a Joy to work with while purchasing my Jeep. Excellent communication throughout the whole process to a smooth closing of the sale. Highly recommend!
Carlos has been my service advisor for more than 10yrs, always very professional and courteous. Always calls me back asap and has my vehicle ready when he says so. Keep up the great work!!!
Great customer service. I love how everyone is friendly and I'm able to drop off my car for repair and have a loaner. My service advisor understood my concerns when I brought in my car and took care of my issues. Stress free.
I brought my car in for a recall service and it was fix and works great now
Osman, Luciano, Rahul and Tammy were fantastic!
It took nearly 2hrs for a scheduled oil change, then another 45 to rotate the tires…THEN my car was scuffed between washing and pick-up and nobody offered to fix it! I had 3 people watching me wipe out the scuffs….unbelievable
Bill did a great job.
Derek Thomas has always been polite and efficient. My vehicle was completed quickly and repaired properly after.
Very happy with the service from Brooke and the work done to my vehicle. Brooke goes the extra mile to make the service experience exceptional.
Always efficient and professional. I have never had a bad experience with the service department. In the future when we replace our X3 we expect to purchase from this dealership.
Always very professional Derek inspires a lot of confidence that the job has been done correctly
Staff was friendly and helpful. Work was done in a timely fashion. Waiting room is god
Will was absolutely great in helping me take care of the AC problem and dealing with the warranty group after them continuously ignoring our phone calls. He dealt with a lot, but in the end he got it done! Thanks Will!
The BMW dealership is clean, professionally run, and the service was excellent. Andrew is really terrific.
Dependable professionals Great customer service Maria goes out of her way to be helpful. She's the best.
Kehan was an excellent sales representative. He was patient, knowledgeable, informed, and personable.
Cameron is very knowledgeable, helpful and really, really listens which is actually rare in this day and age. He addressed my concerns immediately and as promised. Aside from the excellent service from the shop, understand that good service begins with the service advisor and the level of communication attained.
Derek is knowledgeable but has no idea what customer communication should be. He never returns calls or calls when he said he would. The department for new car sales is very poor. The salesmen are insulting if they can even be bothered to sell you a car. I had to buy my 4th and 5th BMWs from other dealers after first trying in Sarasota.
Amazing best experience!!! Professional, friendly very prompt And I knew exactly what was going on with my car. Step by step.
An entire analysis was done on my car by computer. I appreciate the review of systems, as I had no other issues.
Cameron was very knowledgeable and amazing advisor kept me up to date with everything that was going on and with timing of the issues
Easy transaction. Took care of my car for a regular service. Car came back clean and taken care of.
The dealership is good what makes it for me is Cameron Goudreau, if he wasn't there I probably would go somewhere else
Carlos is a fantastic service advisor. He goes above and beyond for his clients. He communicates throughout the service process with you. He is very knowledgeable and gives great advice on taking care of your car. Greatly appreciated. Michael
My experience was very successful my salesman was amazing helpful. She answered any questions had
Courteous,welcoming,I came in without an appointment and they took me right away and always return a clean car
Always thoughtful of customers keeping you informed of work progress. Car is always washed before returned
I had an appointment, so everything went as expected. The waiting area was clean and comfortable and beverages were cold.
Professional at BMW Sarasota no pressure getting a car and there to help you out. Overall good place to work with.
I was very impressed with the service I got at Sarasota B M W. The service was excellent and Carlos Munoz went above and beyond. I would highly recommend them.
I purchased my BMW x3 used from a different dealership. BMW of Sarasota treated me great regardless. Their customer service is fantastic. And Will was very knowledgeable and informative. I appreciated his explanation of what needed to be done and he got me a loaner vehicle and ubered me home as needed. Very great to work with them.