Customer Testimonials
My customer service agent was fantastic, but 2.5hrs for an oil change and check-up at 7:30am??? Very sloooooooow
Jerell was great!
Andrew was very professional and helpful, kept me updated regarding the issues, and arranged a loaner vehicle as parts had to be ordered. The on-site auto glass was also very helpful as my vehicle was damaged on the way to service from a truck on the highway; she and Andrew coordinated well. The young man who works in the loaner department was also very professional - I can't recall his name.
very happy with the services I got for my X4 this past Saturday.
Jerell was great! Kept me updated and took good care of my car! When I got it back, it was clean as can be! Love feeling cared for here!
Andrew was my service lead and he ensured my vehicle needs were addressed in a timely manner seeing I traveling on business from out of town. His customer service her provided was top notch.
My sales experience with Khalil was amazing!!! The best car buying experience I ever had. From start to finish. I would recommend that if you are shopping for a vehicle make sure you see Khalil!!
I’ve had a very good experience with BMW of Sarasota. Maria my advisor has been professional, responsive, and helpful, and the foreman clearly knows his stuff and his very experienced . I appreciate the team’s attention to detail and care with my M2.
Perfect Perfect to work with. Good quality service . Maria she was great to work with and bmw foreman as well very experienced.
I’ve had my 2022 BMW 440 serviced at this dealer since I purchased new. Kyle Rivera has been my service advisor for the last 2 - 3 years and had been an excellent service advisor.
Love the way they care,and take care of all our needs We been buying vehicles from here for a long time
Love the way they care,and take care of all our needs We been buying vehicles from here for a long time
Excellent service, thanks to Luciano very much appreciated. Thanks to everyone else who helped out.
The service staff went above and beyond for o work with me to get these repairs done
This was our second new BMW purchase from Osman and Sarasota BMW. Very smooth and professional.
I was very happy with the service from Osman along with the app and car review by Bella. The financial man was very professional and punnctual. Overall a very quality experience.
Chad , the sales associate was great.
Great service, great team and all round great feeling
I was highly satisfied with the service and communication from them . Great job with the x3!
From check in to completed service I was made aware of what was happening to my car.
Will was awesome throughout the entire process and the technicians were great. I just moved to the area and am happy I found an amazing BMW service center.
Excellent service
Ash was simply terrific! Very responsive and knowledgeable. He answered all my questions and responded quickly to my inquiries and concerns. He worked two days over texts and emails to make my long distance deal work seamlessly.
Had the pleasure to buy a new BMW M4 today with the assistance of Ash. He’s a true professional who delivered every request and knowledgeably answered all my questions on a very timely manner. He made the sale over the phone through texts and emails in two days. A man of his word and a very ethical salesman. I’d recommend him to anyone who isn’t too familiar with the BMW brand. He made me very familiar in just two days and we closed on the car this evening. 😎
Great staff and great service. Everything in detail with outstanding follow up,
Professional and knowledgeable Good coffee at the lounge room one can go and see new models
Will was my service tech today. Very professional, friendly & knowledgeable in the entire repair process. Exceptional young man!!
Very helpful. He listens to the customer. Ok, goes above and beyond good service. Excellence
Great service! Especially Maua Lizardi. I know she takes special care of my 2016 328i GT because it is special!
Car was serviced and delivered in a timely manner. Overall a good experience. Thanks Kyle
Osman was great he answered all of our questions made a fair offer on the car was very personable it made us feel very comfortable. He was not pushy like we experienced at other dealerships. This was a very smooth process and I greatly appreciate his his help. I’m very happy with the car in the service we received.
Brooke did an amazing job and I appreciated her professionalism and honesty. She is the reason I will return and continue doing business with this dealership.
Outstanding experience from start to finish—professional, transparent, friendly, efficient, and truly exceeded every expectation completely.
Took three hours, but the car was nice and clean and the service appeared to be just what I needed. Customer service was excellent.
This mitigated the pain of the total destruction of my previous new car. It like turning lemons into limoncello. Marino is very helpful, knowledgeable, polite and relaxed. Everyone in the showroom is very friendly. Love this car.No one better not crash onto it.
Salesman Luciano made my purchase very easy from 3 hours away. I made the drive over from the east cost to Sarasota and not a single number changed. The finance manager Jason Marchant made the final paperwork and closing the deal a breeze. He explained everything to me and was able to cut back on certain things and give me deals. He even found a better interest rate for me. All around wonderful people and experience and I would highly recommend buying a vehicle from this dealership. I would 100% buy from the dealership again !!!!
Dave in sales did an amazing job for me!!
I had a great experience with the service department at BMW of Sarasota. From the moment I arrived, everyone was friendly, professional, and extremely helpful. They made the entire process easy, kept me updated throughout the service, and took the time to explain everything clearly.
Maria is excellent. When a very intermittent problem came up, she researched it then brought the service manager in who had additional information. I greatly appreciated her staying attentive to my concerns. She has been my service advisor for many years. She IS Sarasota BMW to me.
Great experience, very friendly and professional sales associate ! Thank you, this is an excellent dealership.
Outstanding experience from start to finish—professional, transparent, friendly, efficient, and truly exceeded every expectation completely.
James Frye was great to deal with.
Great customer relationship building skills, not sure why the review must be 15 words minimum.
I appreciate all the help I received from William, specifically since the vehicle I brought in wasn’t a BMW! Thank you!
Connor the tech was awesome! He worked with the service advisor Kyle to make sure I was well taken care of and was back on the road quickly
Very professional!
My service manager, Kyle was outstanding to work with. He answered all my questions and provided excellent customer service. Thank you, Kyle.
Kind and professional staff. The process was smooth and quick! I especially appreciate the fact that I was celebrated for buying this amazing car… Even though it wasn’t brand new, I felt like I was treated just the same as someone spending a fortune on a car. Truly, a great experience!
Was able to set an appointment for the very next day... Arrived and greeted at the service entrance (enter on the East side, I had to drive around) repair was finished quite quickly. Waiting room is very comfortable with a variety of snacks available...
Great service and outstanding sales staff NayColle Weight was great. The finance Manager, was very helpful added in completing my sale of my BMW. THANK YOU.
Quick service at a fair price, always great experience with this dealership, quick I appointments
Once I proved I had valet service, I got it. It should be in my record. Andrew was excellent as was the pick up driver. Thanks
Everyone was very professional and helpful!
Cameron is the best. Making sure you leave with what the car needs vs services that put $$ in the dealerships pocket.
busy but accommodating I don't like to use more words than are necessary. have a good day
So far, no complaints. I was happy with the service provided. First year of owning my vehicle.
As always, my service advisor Cameron was superb. Since I wait in the lobby while our car is serviced, he always keeps me posted on the status of my car!
Cameron was my adviser. Great communication and took very good care of me. It was easy to schedule a convenient appointment online
Very good experience I will be returning for sure!
My recent service this month @ BMW Sarasota was a smooth and effortless. Replacing a tire and complete safety check was quicker than expected.
Andrew is great and always helpful.
The work required exceeded the estimate and therefore the final bill was much higher than the estimate. I'm satisfied with the work performed.
I’ve always received outstanding service from BMW of Sarasota. My service representative, Derek Thomas is the best service advisor i’veencountered in over 25 years of owning BMW‘s..
New parts took 2 days to receive and mechanic labor expensive. Overall customer service was good.
The service advisor, Cameron, kept us well informed and did all he could to take care of a complicated issue with our X3.
My wife and I purchased a CPO BMW X3 from this dealer and had a great experience. Very friendly, helpful, and fair staff.
Communication is great. Process to drop off & pick up the car was quick & easy. Appreciated Andrew's great customer service by applying a current coupon to our unexpected bill for 2 new tires.
Easy to work with. Easy & good communication with videos & texts. Really appreciate the pick up & drop off service.
Friendly team helped me resolve some issues that transferred from another dealership and helped me to get a car I wanted.
My recent service for a tire replacement was effortless. My service advisor was very knowledgeable and professional.
Process was easy car was exactly as described. Pricing was fair. They were willing to negotiate. We came to an agreement with no hassle Oman was Amazing he answered all questions. Everything went relatively quickly. The longest I had to wait was for a finance and that was because it was a Sunday and they only had one person available not huge deal would definitely recommend
Great service from the whole staff with a special shout out to my sales advisor Luciano. He was the best in every way. 10+